FAQ

We accept all major credit and debit cards, PayPal, Klarna and Apple Pay. Full payment is taken at the time of ordering, including for pre-order items. All prices are shown in euros (€) and are inclusive of VAT where applicable.

If you need to amend an in-stock order, email support@minale.com with your order number as soon as possible and we'll do our best to help before it's dispatched. Once an order has shipped we're unable to redirect or cancel it, but you're welcome to return it under our 30-day return policy.

Pre-order items can be cancelled for a full refund within 14 days of placing your order, provided the item hasn't yet been dispatched.

We ship worldwide from our base in Stockholm, Sweden — across Sweden, the United Kingdom, the European Union and the rest of the world. Shipping options and costs are confirmed at checkout based on your delivery address.

Shipping is calculated at checkout based on your location and order size. Where free shipping applies it will be shown automatically at checkout.

In-stock items are dispatched within 2–3 business days of ordering. Pre-order and made-to-order items show an estimated dispatch date at checkout — for example, the MINALE Lounge Chair is made to order and ships 6–8 weeks after purchase. You'll receive a shipping confirmation email with tracking as soon as your order leaves us.

From the date of dispatch, estimated delivery times are:

Sweden: 2–4 business days
United Kingdom: 3–5 business days
European Union: 3–7 business days
Rest of World: 7–14 business days

Delivery estimates begin from dispatch and are not guaranteed. Occasional delays can happen during busy periods or for reasons outside our control.

A tracking number is sent to you by email once your order has been dispatched. Please allow up to 24 hours for the tracking information to begin updating.

Furniture and large mirrors are shipped via a specialist courier. Delivery is arranged directly with you to agree a suitable slot — please make sure there's adequate access for delivery.

Every MINALE piece is carefully packaged for transit, but if something arrives damaged we'll put it right. Please photograph the damage and contact us at support@minale.com within 48 hours of delivery. Faulty or damaged items are replaced or refunded in full at no cost to you.

Please double-check your shipping address is correct at the time of ordering. We're unable to redirect orders once they've been dispatched. If you spot a mistake before dispatch, email support@minale.com right away and we'll try to update it.

For orders delivered to the United Kingdom, European Union, Switzerland, Norway and the United States, all duties and taxes are paid by us — there are no additional charges on delivery. For orders to any other destination, the customer is responsible for any applicable import duties and taxes levied by the destination country.

We want you to love your MINALE piece. If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unused, unassembled where applicable, and returned in their original packaging.

Email support@minale.com with your order number and reason for return. We'll confirm your request within 2 business days and send you return instructions. Return shipping costs are the customer's responsibility — we recommend using a tracked service, as we can't take responsibility for items lost or damaged on their way back to us.

Once we've received and inspected your return, we process your refund within 14 days. Refunds are always issued to your original payment method.

Made-to-order items are non-returnable once production has begun, and trade account orders are non-returnable unless faulty. This doesn't affect your rights where an item is faulty or damaged — those are always replaced or refunded in full.

Yes. Our wall, ceiling and pendant lights — the 2SHADES and 4SHADES range — are supplied complete with a dimmable G9 bulb. To dim them, simply pair with a compatible dimmer switch.

Our wall, ceiling and pendant lights are designed for indoor use only. The 2SHADES Portable Table Lamp is the exception — it's built for both indoor and outdoor use and comes complete with a magnetic USB charging cable.

Yes. The 2SHADES Wall Light (Open) and Ceiling Light can be installed as either a wall light or a ceiling light. We recommend installation by a qualified electrician.

Our lighting is built from lacquered aluminium with solid brass detailing, and several designs feature an opal resin core and patented lens. The MINALE Lounge Chair is built around an over-sized chrome frame wrapped in tailored, top-grain Italian leather that deepens and softens with age.

For the aluminium and brass fittings, wipe gently with a soft, dry cloth; avoid abrasive cleaners or solvents that could mark the finish. The Italian leather on the Lounge Chair is natural and will develop a patina over time — keep it out of prolonged direct sunlight and wipe with a dry cloth. If you'd like specific guidance for your piece, just email support@minale.com.

Yes. Every MINALE product carries a 2-year warranty against manufacturing defects under normal use. The warranty does not cover damage caused by misuse, accidental damage or normal wear and tear. If you think you have a defective item, contact support@minale.com and we'll help.

We do. If you're an interior designer, architect, hospitality buyer or retailer, we'd love to hear from you. Email support@minale.com to discuss trade terms. Please note that trade account orders are non-returnable unless faulty.

MINALE pieces are original designs by Massimo Minale, developed from the private sketchbook archive of his late father, the designer Marcello Minale. Many are ideas first drawn in the late 1960s and early 1970s — some never built — now completed and refined for today by his son. Each piece carries that design heritage forward.